BSBCRT311 Apply Critical Thinking Skills In A Team Environment

BSBCRT311 - Apply critical thinking skills in a team environment (Release 1)

 

Application

This unit describes skills and knowledge required to apply critical thinking
skills to generate solutions to workplace problems in a team environment.

The unit applies to individuals who are required to develop and extend their
critical and creative thinking skills to different issues and situations. These
individuals apply a range of problem solving, evaluation and analytical skills
resolve workplace issues within a team context.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Critical Thinking & Problem Solving – Critical Thinking

Elements and Performance Criteria

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance
needed to demonstrate achievement of the element.

1. Prepare to address workplace problem

1.1 Identify and select workplace problem to address
within scope of job role of team members
1.2 Identify organisational and legislative frameworks
applicable to selected problem
1.3 Develop questions to identify key issues and
challenges of selected problem
1.4 Consult key stakeholders using questions to
gather information on selected problem

2. Evaluate solutions for workplace problem

2.1 Identify a range of critical thinking techniques to
generate solutions to selected problem

2.2 Develop solutions using knowledge and
experience of team members

2.3 Explain development process for individual solutions generated to team members

2.4 Apply agreed criteria for selecting most suitable
option in consultation with team members

2.5 Critically evaluate solutions generated and select
solution to be implemented

3. Finalise and review solution development process

3.1 Present solution to relevant stakeholders with
explanation of critical thinking processes involved

3.2 Respond to challenges and questions from
stakeholders

3.3 Evaluate critical thinking processes with team
members and using feedback received

3.4 Identify critical thinking learnings to apply to
individual and team situations

 

Foundation Skills

This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.

Skill 

Description 

Learning
  • Uses questioning as a strategy to expand knowledge
  • Reflects on existing thinking and current practices to generate
    new ideas

Oral communication
  • Participates in a verbal exchange of ideas and elicits the view and opinions
    of others by listening and questioning

Reading
  • Comprehends textual information and integrates ideas and concepts from
    various sources

Writing
  • Documents observations and experiences
    related to problem solving

Teamwork
  • Collaborates with others to test, strengthen
    and explore new ideas and different ways of
    thinking

 

 

 

Assessment requirements

Modification History

Release  

Comments  

Release 1

This version first released with BSB Business Services Training Package Version 7.0.

 

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and
foundation skills of this unit, including evidence of the ability to:

  • generate and present solutions to a workplace problem on at least two occasions.

In the course of the above, the candidate must:

  • identify and analyse workplace problems as part of a team
  • develop questions on key challenges of a chosen problem
  • consult relevant stakeholders to gather information on workplace problem
  • use a range of creative thinking techniques as part of a team to generate ideas or responses to questions or issues
  • use critical thinking processes to develop relevant questions and criteria for identified workplace issue
  • present to relevant stakeholders and respond to answers
  • assess feedback to identify key personal and team learnings.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance
criteria and foundation skills of this unit, including knowledge of:

  • organisational and legislative frameworks
  • advantages of different perspectives when asking questions
  • critical thinking techniques
  • applicable criteria to assess potential solutions to workplace issue
  • boundaries to be considered when generating ideas and responses
  • methods to develop individual critical and creative thinking skills.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical
of those in a working environment in this industry.

This includes access to specific challenges and situations to which critical and creative thinking may be applied
to workplace problems as part of a team.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training
legislation, frameworks and/or standards.